FAQ

Hills 4 Rooms、Hills Rock 2 Rooms、Peninsula 2 Rooms、Peninsula Top 1 Room
※All rooms feature four beds and are prepared for a maximum occupancy of four people.

Check-in is from 3:00 PM to 6:00 PM. Check-out is by 11:00 AM.

Changes can be made up to 3 days before your scheduled arrival. If you have any changes to your reservation, please let us know to confirmed.

We accept cash and all major credit cards.

We provide pick up services from JR Shirahama Station or Nanki Shirahama Airport. If you would like to request a shuttle, please check the appropriate box when making your reservation and provide your arrival time.

※Please note that we may not be able to accommodate all requests due to scheduling adjustments with other guests.

We apologize for that.Pets are not permitted anywhere on the premises.

We We apologize for that. for that. We do not offer day use or daytrip services.

Free private parking is available for our guests.

A 50% cancellation fee will be charged starting 30 days prior to your arrival, and a 100% fee will be charged starting 7 days prior.

We provide bath towels, face towels, bath mats, nightwear, shampoo, conditioner, and body soap.
For further details, please refer to room page.

We provide knives, cutting boards, and tongs. A gas BBQ grill is also available for 4,950 yen.
A microwave is available for use at reception.

We provide dishes, cutlery, and glassware.

For food hygiene reasons, we do not provide any seasonings.
However, for guests on a meal inclusive plan, all necessary seasonings will be provided with your meals.

Yes. Our private BBQ space is equipped with a roof, so you can enjoy it safely.

Yes.

Yes. Each room is equipped with you

Each tent is equipped with its own private bathroom and toilet.

We do not provide a TV in our glamping facilities.
Please relax and enjoy the sound for this moment.

Each room is equipped with electrical outlets.

We offer free rental of sauna wear (free size only) on the day of your stay.
We kindly ask that you wear either swimwear or sauna wear when using that.

Orders can be placed up to 2 days before arrival.

Yes,each room is equipped with a complete gas BBQ grill set (available for 4,950 yen).

Must not bring your own firearms or open flame equipment.

Yes, you can. We offer a menu featuring an abundance of fresh, locally sourced ingredients from Wakayama Prefecture.

There is a convenience store and a drugstore drive within a 3-minute drive, and a supermarket drive within a 5-minute.

Handheld fireworks are permitted.
※Please ensure you use them only in the predetermined positions.

We kindly ask that all reservations, changes, additions, and cancellations be made through our website.

For safety reasons and to allow for facility maintenance, access hours are restricted.
【Swimming Times】3:00 PM – 6:00 PM / 7:30 AM – 10:00 AM .

The private beach is available for use from the time you check in until to check out.

Fishing is strictly prohibited throughout the entire facility. However, you can enjoy fishing at our partner facility, Fisherman's Wharf Of Shirahama.
Please check [here] for details.