Frequently Asked Question

    About the facility

  • What is the maximum number of accommodation?
    Hills 4 rooms, Hills Rock 2 rooms, Peninsula 2 rooms, Peninsula Top 1 room
    ※All rooms are equipped with 4 beds and can accommodate up to 4 people.
  • What time is check-in and check-out?
    Check-in time is 15:00〜18:00. and check-out time is until 11:00 a.m.
  • Is it possible to change the number of people or plan?
    You can make changes up to 3 days in advance.
    If you would like to change your accommodation details, we would appreciate it if you could contact us as soon as possible after you have decided.
  • What payment methods are accepted?
    We accept cash and credit cards.
  • Do you provide pick-up and drop-off service service?
    We will pick you up at JR Shirahama Station.
    ※Please note that we may not be able to meet your request due to time adjustments with other customers.
  • Is it possible to stay with pets?
    We are sorry that pets are not allowed in the entire facility.
  • Is there any one day trip available?
    We are sorry that one day trip is not available.
  • Is there a parking lot?
    There is a free parking lot for customers.
  • Is there a cancellation fee?
    50% of the reservation fee will be charged for the cancellation 30 days prior to your stay.
    100% of the reservation fee will be charged for the cancellation 7 days prior to your stay.
  • Is the private beach available at any time?
    The available time is limited due to safety concerns and facility cleaning.
    【Swimming hours】15:00-18:00, 7:30-10:00 the next day
  • About facilities and equipment

  • What amenities are provided in the guest rooms?
    We provide bath towels, face towels, bath mats, nightwear, shampoo, conditioner, and body soap.
    Please check the room page for details.
  • What cooking utensils are available?
    We provide kitchen knives, cutting board, tongs, and gas BBQ grills (3,850 yen).
  • Are there any tableware available?
    We provide tableware including cutlery, glasses, etc.
  • What happens to BBQ and meals if it rains?
    The private deck for dining is rooftop, allowing the guests to enjoy their meals regardless of weather conditions.
  • Is WiFi available?
    Exclusive wi-fi is provided for the facility.
  • Do the guest rooms have air conditioning?
    Each room is equipped with air conditioning.
  • Are bathrooms and toilets available?
    Each room has separate bathroom and toilet.
  • Is there a TV in the room?
    No, we do not have a TV in order that our customers can enjoy the extraordinary space.
  • Is there an electrical outlet?
    Yes, each guest room is equipped with electrical outlet.
  • What kind of seasonings are available?
    For food hygiene reasons, we do not provide seasonings.
    We will provide the necessary seasonings for the meals offered to the guests.
  • About the meals

  • How many days in advance can I order meals?
    You can order up to 2 days in advance.
  • Can I bring my own food and beverages?
    You can bring your own food and beverages.
    A BBQ gas grill set (3,850 yen) is available in the guest room.
  • Can I bring my own bonfire table and stove?
    No, fire equipment is not allowed to be brought to the campsite.
  • Is it possible to order breakfast only?
    Yes, we provide a menu that uses plenty of ingredients from Wakayama Prefecture.
  • Is there a convenience store or supermarket nearby?
    There is a convenience store and a drugstore within a 3-minute drive, and a supermarket within a 5-minute drive.
  • Others

  • Are fireworks allowed?
    Only hand-held fireworks are allowed.
    ※Please be sure to enjoy your fireworks in the designated place.
  • How can I make a reservation?
    Please make reservations, changes, additions, and cancellations online.
    We appreciate your understanding and cooperation.


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